A Pennsylvania Essential Business
Since our parent company, Golden Technologies, is a home medical equipment manufacturer, UltraComfort was also fortunate to be deemed an essential business by the state of Pennsylvania and allowed to remain open through the COVID-19 pandemic. In order to protect its workers, we hired a special cleaning service to disinfect the factory and all facilities, added plastic barriers between each sewing machine operator, and practiced social distancing by expanding our production lines to accommodate the 6-feet social distancing recommendation. The company, however, did have its share of setbacks as many of its retailers were forced to close their doors and sales were down in mid-late March, and unfortunately had to reduce its staff.
When The Going Gets Tough…The Tough Start Training!
Despite these challenges, the UltraComfort team decided to make the most of this unprecedented situation and set forth with team-building training sessions on Zoom and social media. The team also made a dedicated effort to remain in constant communication with their retailers, providing them with free online social media training sessions, expert sales strategy advice from Bob Phibbs The Retail Doctor on how to re-open and train their retail staff to operate during these uncertain times, as well as online Service Tech Training.
A One-Of-A-Kind Team
Not only has our team been working harder than ever to become more tech savvy and meet our sales goals, they also came closer together as a team. We held happy hour Zoom meetings, shared personal stories, always encouraged and showed gratitude for one another, and even made and donated masks to the Geisinger Health system, local manufacturers, and many others.
The COVID-19 Pandemic Made Our Company Stronger
Now that it seems the worst is over, UltraComfort is beyond excited to report that for the past few weeks, we have been exceeding our sales goals over last year and we have brought back most of our furloughed workers! Our dedicated team really stepped up and came together to emerge even stronger than we were before. We truly thank all of our retailers for their continued support and partnership—we are looking forward to an amazing year ahead!